Scope and authorization
Technical work should be agreed in writing, including scope, access, deliverables, charges and any applicable service levels. Customers must be authorized to request changes to systems.
Changes and backups
Production changes should follow agreed approvals, prerequisites and rollback plans. Backup and recovery responsibilities should be established for each engagement.
Confidentiality and security
Both parties should protect confidential information. Do not submit passwords, private keys or other secrets through public website forms.
Commercial and legal terms
Add verified payment, cancellation, liability, jurisdiction and limitation terms appropriate to the business.
Review required: This draft is not legal advice. Obtain appropriate review before publishing.